Terms of service

Welcome to Auraous. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or purchasing from Auraous, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website or services.

1. Acceptance of Terms

By accessing this website or placing an order, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

Your continued use of the website constitutes acceptance of these Terms and any future updates.

2. Products & Availability

Auraous offers premium fragrance products for personal use.

We strive to display our products, descriptions, pricing, and images as accurately as possible. However, slight variations in packaging, product appearance, or color may occur due to photography, screen settings, or manufacturing updates.

All products are subject to availability, and we reserve the right to discontinue or modify any product without prior notice.

3. Pricing

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise specified.

Auraous reserves the right to modify product pricing, promotional offers, and discounts at any time without prior notice.

In the event of an incorrect price due to technical or human error, Auraous reserves the right to cancel the order and issue a full refund.

4. Orders

By placing an order, you agree that all information provided is accurate, complete, and current.

Auraous reserves the right to:

  • Accept or reject any order.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Limit quantities purchased per customer or household.
  • Request additional verification before processing an order.

If your order is cancelled after payment has been received, the amount will be refunded to your original payment method.

5. Shipping & Delivery

Delivery timelines provided on the website are estimated and may vary depending on location, courier operations, weather conditions, or unforeseen circumstances.

Auraous is not liable for delays caused by third-party logistics providers once an order has been dispatched.

Please refer to our Shipping Policy for complete shipping information.

6. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Due to hygiene and product integrity, opened or used fragrance products are generally not eligible for return unless the product received is damaged, defective, or incorrect.

7. User Responsibilities

When using our website, you agree not to:

  • Provide false or misleading information.
  • Attempt unauthorized access to the website or its systems.
  • Upload malicious software, viruses, or harmful code.
  • Interfere with the operation or security of the website.
  • Use the website for unlawful purposes.

Violation of these Terms may result in termination of access without notice.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand names
  • Product names
  • Images
  • Graphics
  • Videos
  • Product descriptions
  • Website design
  • Icons
  • Text
  • Marketing materials

is the exclusive property of Auraous or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission from Auraous.

9. Limitation of Liability

To the maximum extent permitted by law, Auraous shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of our products.
  • Inability to access the website.
  • Delayed deliveries.
  • Technical interruptions.
  • Third-party services.

Our total liability shall not exceed the amount paid by you for the applicable order.

10. Product Usage

Auraous fragrances are intended for external use only.

Customers should follow all product usage instructions provided with the product.

Auraous shall not be responsible for misuse, improper storage, allergic reactions, or use contrary to the provided instructions.

If irritation occurs, discontinue use immediately and consult a qualified medical professional if necessary.

11. Third-Party Services

Our website may contain links to third-party websites or services.

Auraous does not control or endorse these external websites and is not responsible for their content, privacy practices, or terms of use.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.

13. Changes to These Terms

Auraous reserves the right to modify these Terms of Service at any time.

Any updates will become effective immediately upon publication on this page.

Continued use of the website following any changes constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or purchase of products shall be subject to the exclusive jurisdiction of the competent courts in Jabalpur, Madhya Pradesh, India.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Auraous Customer Support

Phone: +91 97554 77746

Email: auraouscare@gmail.com

Address: Mastana Barat Ghar Road, 177, Azad Nagar, Ranjhi, 482011, Jabalpur, MP, India.

By accessing this website or purchasing from Auraous, you acknowledge that you have read, understood, and agreed to these Terms of Service.